HORMONAL HARMONY CLINIC LONDON LIMITED
15739188
Rex Buildings, Alderley Road, Wilmslow, England, SK9 1HY
01.05.2026
These Terms and Conditions set out the rules that apply when you access or use the Hormonal Harmony Clinic website, create an account, complete an assessment, book a consultation, purchase diagnostic services, request treatment-related services, or otherwise interact with us online.
By using our website or services, you confirm that you accept these Terms and agree to comply with them. If you do not agree with these Terms, you must not use our website or services.
These Terms are intended to be read together with our Privacy Policy, Cookie Policy, Consent forms, clinical information, any treatment-specific information provided to you, and any separate terms of sale or payment terms that apply to a particular product or service.
Please save or print a copy of these Terms for your records.
Hormonal Harmony Clinic is operated by HORMONAL HARMONY CLINIC LONDON LIMITED, a company registered in England and Wales.
We provide online healthcare, wellbeing, hormonal health, diagnostic and treatment-related services. Our services may include online consultations, suitability assessments, diagnostic testing, hormone-related medical assessment, treatment planning, prescription-related support, follow-up support and patient education.
Our services are designed to support adult patients who are seeking professional medical assessment and, where clinically appropriate, treatment options relating to hormonal health. This may include, without limitation, testosterone replacement therapy, hormone optimisation, menopause-related support, weight and metabolic health assessment, diagnostic interpretation and related treatment planning.
We do not guarantee that a consultation, assessment, questionnaire, blood test or diagnostic result will lead to treatment or a prescription. Treatment is only provided where a suitably qualified clinician considers it clinically appropriate, safe and lawful.
Our website may contain educational information about health, hormones, diagnostics, lifestyle and treatment options. Website content is not a substitute for individual medical advice, diagnosis or treatment.
Our website and services are not intended for medical emergencies or urgent medical situations.
If you believe that you may need urgent medical help, you should call 999, attend Accident & Emergency, contact NHS 111, or speak to your GP or local urgent care service without delay.
You must not wait for a reply from us if you are experiencing severe symptoms, sudden deterioration, chest pain, breathing difficulty, suicidal thoughts, severe allergic reaction, symptoms of stroke, severe bleeding, or any other urgent or potentially life-threatening condition.
You must be at least 18 years old to use our website or services.
Our services are intended for people located in the United Kingdom. We do not represent that our services, medical content, products, prescriptions or treatment pathways are suitable, lawful or available outside the United Kingdom.
We may refuse registration, assessment, consultation, treatment, supply or continued service where we consider that our services are not suitable for you, where we cannot verify necessary information, where clinical safety requires refusal, or where legal, regulatory or operational reasons prevent us from providing the service.
You must not use our services on behalf of another person unless we have expressly agreed to this and the arrangement is lawful and clinically appropriate.
Certain parts of our website and services may require registration. You agree to provide accurate, complete and up-to-date information when creating and maintaining your account.
You are responsible for keeping your login details secure and confidential. You must not share your password or allow anyone else to access your account.
You must tell us promptly if you believe that your account has been accessed without permission or that your login details are no longer secure.
We may suspend or disable your account where we reasonably believe there has been a security issue, misuse of the website, breach of these Terms, provision of false information, or any other risk to patient safety or our business operations.
Safe remote healthcare depends on truthful, complete and accurate information from you. You agree to answer all medical questionnaires, consultation questions, follow-up questions and administrative questions honestly and to the best of your knowledge.
You must disclose all relevant information, including symptoms, diagnoses, medication, allergies, previous treatment, medical history, family history, lifestyle factors and any changes in your health.
You must not omit information because you think it may affect whether treatment is offered. If you provide incomplete, misleading or inaccurate information, the clinician may make a decision on an unsafe or incorrect basis.
You are responsible for asking for clarification if you do not understand a question, instruction, treatment plan, warning, label, blood test requirement or medical advice provided to you.
We may provide consultations through online forms, questionnaires, secure messaging, telephone, video call or other digital communication methods.
Where a prescription-only medicine or regulated treatment is requested, a clinician will review the information you provide and may ask for further information, identity checks, photographs, blood tests, measurements, medical records or GP information before making a decision.
Submission of a questionnaire, booking request or payment does not mean that treatment has been approved. A clinician must first assess suitability and decide whether treatment is clinically appropriate.
If further information is requested, your order, assessment or treatment plan may be delayed until you provide the information requested. If you do not respond within a reasonable period, we may close the request, decline the order or require a new assessment.
Clinical response times are estimates only. We aim to respond within a reasonable timeframe but cannot guarantee a particular response time in every case.
Hormonal Harmony Clinic may require blood tests, diagnostic tests, measurements, medical records or other investigations before treatment is considered. This is to support safe, evidence-informed clinical decision-making.
You agree to complete any required tests using the method, provider and timeframe specified by us or the relevant clinician, unless we agree otherwise.
Some services may include optional advanced diagnostic interpretation or additional assessment services, such as Metabolic Code-style analysis or broader metabolic and hormonal review. Such services are designed to support understanding and treatment planning but do not guarantee a diagnosis, prescription or treatment outcome.
You are responsible for following the instructions provided with any test kit or laboratory appointment. Incorrect sampling, delayed posting, missed appointments, contamination, insufficient samples or failure to follow instructions may affect results and may require repeat testing.
Medication will only be prescribed where a qualified clinician considers it clinically appropriate and lawful. We do not guarantee that any medication, dose, brand, formulation or treatment pathway will be prescribed.
Where medication is prescribed, dispensing and supply may be carried out by a partner pharmacy or other authorised provider. The pharmacy may act in its own professional capacity and may apply its own legal, regulatory and professional obligations.
You must read all packaging, patient information leaflets, dosage instructions and warnings before using any medication. You must use medication only as directed by the prescribing clinician and the pharmacy label.
You must not share, sell, transfer or give prescribed medication to anyone else. Medication supplied to you is for your personal use only.
You must store medication safely, away from children and anyone for whom it has not been prescribed. You must not use medication that is damaged, incorrectly labelled, appears tampered with, has expired, or does not match what was prescribed. Contact us or the dispensing pharmacy if you have any concerns.
Where treatment is approved, your treatment plan may include medication, dosage instructions, lifestyle guidance, monitoring requirements, follow-up consultations and repeat blood tests.
You agree to comply with monitoring requirements and follow-up instructions. We may pause, refuse or stop treatment if required monitoring is not completed, if safety concerns arise, if information is missing, or if continuing treatment would not be clinically appropriate.
Treatment outcomes vary between individuals. We do not guarantee symptom improvement, weight loss, hormone changes, fitness outcomes, fertility outcomes, sexual function outcomes, wellbeing outcomes or any other specific result.
You should tell your GP or usual healthcare provider about any treatment prescribed or recommended through us, especially where this may affect existing conditions, medication or ongoing care.
Prices, fees and payment arrangements will be shown on the website, booking page, invoice, payment screen or service description before you complete a purchase or booking.
Fees may include consultation charges, diagnostic testing charges, subscription charges, treatment charges, medication charges, delivery charges, follow-up charges or other service-related fees.
Where an initial consultation fee is stated as refundable against treatment, the refund or credit will apply only in accordance with the offer terms displayed at the time of booking.
We may change prices from time to time, but changes will not affect services that have already been confirmed unless we have clearly notified you and the change is lawful.
You must provide valid payment details and authorise us or our payment provider to take payment for the services you purchase. We may decline or suspend services where payment is not received, payment fails, chargebacks occur, or payment information cannot be verified.
Cancellation and refund rights may differ depending on whether you have purchased a consultation, digital service, diagnostic test, subscription, medication, personalised service or other healthcare product.
You may lose the right to cancel a service once a clinician has started reviewing your questionnaire, consultation information or medical records, or once a diagnostic, personalised or time-sensitive healthcare service has begun, where this is permitted by law and you have requested that the service starts promptly.
If a clinician decides that treatment is not suitable, we will tell you. Where a payment has been taken for a treatment that cannot be supplied, we will refund any amount that is refundable under the applicable purchase terms. Consultation, assessment, diagnostic or administrative fees may be non-refundable where the relevant service has already been provided or begun.
Prescription medicines, personalised medicines, opened test kits and certain healthcare products may not be returnable or refundable except where faulty, incorrectly supplied, or otherwise required by law.
Nothing in these Terms affects your statutory consumer rights.
Some services may be offered on a subscription, recurring payment or ongoing care basis. The relevant price, billing period, minimum term, cancellation process and included services will be explained before you subscribe.
You authorise us or our payment provider to take recurring payments where you choose a subscription or ongoing plan.
You are responsible for cancelling or changing a subscription in accordance with the applicable cancellation process. Stopping use of the service does not automatically cancel a subscription unless the subscription terms say otherwise.
We may pause, vary or cancel ongoing treatment or subscription services where clinically required, where required monitoring is not completed, where payment fails, where medicines become unavailable, or where legal or regulatory requirements change.
All text, images, designs, logos, graphics, videos, documents, questionnaires, clinical pathways, tools, software, website structure and other materials on our website are owned by us or licensed to us unless stated otherwise.
You may access and use website materials for your own personal, non-commercial use. You must not copy, reproduce, modify, scrape, distribute, sell, publish, exploit or use our materials for commercial purposes without our written permission.
You must not remove copyright notices, trade marks, disclaimers or other notices from downloaded or printed materials.
If you breach this section, your right to use our website may end immediately and we may require you to delete or return any copied material.
Website content is provided for general educational and informational purposes. It is not intended to replace individual medical assessment by a doctor, pharmacist, prescriber or other qualified healthcare professional.
Although we aim to keep information accurate and up to date, healthcare information changes and may not always reflect the latest clinical evidence, guidance, product availability or regulatory requirements.
You should not start, stop or change any medication, treatment, supplement or healthcare plan solely on the basis of website content. You should seek appropriate medical advice before making decisions about your health.
Where our website includes reviews, comments or other user-generated content, those views belong to the person who submitted them and do not necessarily represent our views.
You must use our website and services lawfully, responsibly and only for their intended purpose.
You must not use our website or services to provide false information, impersonate another person, register more than once to avoid clinical controls, obtain medication for someone else, abuse staff or clinicians, interfere with the website, introduce malware, scrape content, send spam, or attempt unauthorised access to systems, accounts or data.
Any information, image, document, message or content you upload or submit must be accurate, lawful, non-defamatory, non-abusive, non-obscene, non-discriminatory and must not infringe the rights of another person.
You are responsible for content you submit. You grant us, our clinicians and relevant service providers permission to use, store, copy, review and share submitted content as necessary to provide services, maintain records, comply with law and protect patient safety.
We do not guarantee that our website will be uninterrupted, error-free, secure, free from bugs or free from viruses.
You are responsible for using appropriate device security, browser settings, anti-virus software and internet connection arrangements when accessing our website.
You must not knowingly introduce viruses, trojans, worms, logic bombs, spyware or any other harmful code. You must not attack the website through denial-of-service methods or attempt to gain unauthorised access to our systems.
We may report suspected unlawful activity to law enforcement or regulatory authorities and may disclose relevant information where lawful and necessary.
Our website may include links to third-party websites, tools, platforms or resources. These links are provided for convenience only. We do not control third-party websites and are not responsible for their content, availability, privacy practices, security or accuracy.
You may link to our homepage in a fair and lawful way that does not damage our reputation or suggest an association, approval or endorsement where none exists.
You must not frame our website, link to restricted areas, or link from any website containing unlawful, misleading, offensive or inappropriate content. We may withdraw linking permission at any time.
Nothing in these Terms excludes or limits our liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any rights that cannot be excluded under consumer law.
Subject to the paragraph above, we are not responsible for losses caused by your failure to provide accurate information, your failure to follow medical advice, your failure to complete monitoring, your misuse of medication, your failure to tell your usual healthcare provider about treatment, or your use of the website in breach of these Terms.
We provide the website for personal and domestic use. You agree not to use the website for business or commercial purposes. We are not liable for business losses, loss of profit, loss of revenue, loss of opportunity, business interruption or loss of goodwill.
We are not responsible for indirect or consequential loss, loss caused by events outside our reasonable control, or loss arising from third-party websites, platforms, laboratories, pharmacies, couriers or service providers except where the law makes us responsible.
We may suspend, restrict, change or withdraw all or part of our website or services for operational, technical, clinical, legal, regulatory, safety or business reasons.
We may suspend or stop providing services to you where you breach these Terms, provide false or incomplete information, behave abusively, fail to complete required monitoring, create a clinical safety concern, fail to pay, misuse medication, or where continued provision would be inappropriate or unlawful.
Where reasonably possible, we will tell you if we need to suspend or stop a service. In urgent clinical, legal, security or safety situations, we may act without advance notice.
If you have a concern about our website, customer service, clinical service, treatment pathway, data handling or any other aspect of our service, please contact us using the contact details below.
We will aim to handle complaints fairly and within a reasonable timeframe. Clinical complaints may need to be reviewed by an appropriate clinician or clinical governance lead.
If a complaint relates to a partner pharmacy, laboratory, clinician or other independent provider, we may refer you to that provider or work with them to help resolve the issue where appropriate.
We may update these Terms from time to time to reflect changes in law, regulation, clinical practice, service design, technology, pricing, payment arrangements or business operations.
The version published on our website will apply when you use our website or services. Please review these Terms regularly.
We may update, change, suspend, remove or replace website content, service descriptions, clinical pathways, prices, offers, tools or features at any time.
We may transfer our rights and obligations under these Terms to another organisation, for example in connection with a business sale, restructuring, merger or transfer of services. Where required by law, we will notify you and ensure that your legal rights are not adversely affected.
You may not transfer your rights or obligations under these Terms to another person without our written agreement.
If any part of these Terms is found to be invalid, unlawful or unenforceable, that part will be treated as removed or limited to the minimum extent necessary. The remaining parts will continue to apply.
These Terms, their subject matter and their formation are governed by the laws of England and Wales.
If you are a consumer, the courts of England and Wales will have jurisdiction, although if you live in Scotland or Northern Ireland you may also bring proceedings in Scotland or Northern Ireland respectively.
If you are using the website or services for business purposes, the courts of England and Wales will have exclusive jurisdiction over any dispute.
Questions about these Terms, website use, services, complaints or general support should be sent to:
HORMONAL HARMONY CLINIC LONDON LIMITED
Rex Buildings, Alderley Road, Wilmslow, England, SK9 1HY
Email:
Document note: This is a draft for legal review. Before publication, confirm all final service flows, regulated provider arrangements, CQC or professional registration details, pharmacy details, laboratory partners, cancellation terms, refund policy, subscription terms, pricing, complaints process, and contact details.
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